About Help Desk Geek

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At Help Desk Geek, our mission is simple—to explain technology in a clear, simple, actionable way. Not everyone is a tech expert, so we won’t overwhelm you with industry jargon and hard-to-understand instructions. We want to give you the clearest advice so you can learn what you need, take action immediately, and get on with your day.

Help Desk Geek focuses on troubleshooting tips and guides, particularly on Windows, Linux, Microsoft Office, computer hardware, and networking. We want to provide solutions that help you avoid calling the help desk.

We’re the geeks, so you don’t have to be.

Since we created the site in 2009, we’ve published thousands of articles that people have visited over 350 million times. We have dozens of expert writers and editors working to create how-to articles and product advice that you can trust.

Our Editorial Team

Aseem Kishore – Owner & CEO

Aseem Kishore

Twitter: akishore
LinkedIn: aseemkishore

Aseem Kishore is the evil genius behind AKIC. He is the sole, independent owner of the network and the company’s CEO. Aseem has been in the IT industry for over 15 years and loves nothing more than sharing his tech knowledge to others. 

Aseem graduated from Emory University in Atlanta in 2002 with a degree in Computer Science and Mathematics, and started blogging in 2007. 

He took a giant risk and quit his job in 2010 to become a full-time professional blogger. He also bought a house and had a kid at the same time! But with big risks, came big rewards and he never looked back.

Aseem is married to Malini, has two children, and lives in Maryland.

Read Aseem’s full bio.

Ryan Dube, Editor-in-Chief

Ryan Dube

Twitter: rdube
LinkedIn: ryandube

Ryan Dube has been writing about technology online since 2007 and now serves as the Editor-in-Chief for the AKIC network of sites, overseeing the publication of all our articles.

He was a writer and editor for LoveToKnow and served as Managing Editor of MakeUseOf from 2014-2017.

Ryan presented at the OSIsoft National Conference in San Francisco in 2014. He has been featured on national TV (History Channel and Canada’s Vision TV), as well as on radio and various podcasts.

Ryan attended the University of Maine at Orono, earning a Bachelor’s degree of Electrical Engineering. Over the years, he’s earned numerous certifications in automated manufacturing, as well as process data collection and analysis.

Read Ryan’s full bio.

Walter Glenn, Strategy and Editorial Director

Walter Glenn

Twitter: wjglenn
LinkedIn: walterglenn

Walter Glenn is in charge of AKIC’s strategy and editorial direction. His job is to develop the longterm direction for our sites and oversee editorial best practices.

For the past several decades, Walter has worked as an editorial director, managing editor, and writer. Walter served as the editorial director for How-To-Geek and as a writer and then senior editor at Lifehacker.

An expert on topics like Windows, Office, Windows Server, computer hardware, and networking, Walter has written over 30 books for publishers like Microsoft Press, O’Reilly, and Pearson. He’s also written hundreds of technical white papers, articles, user manuals, and courseware over the years.

Walter is also a veteran of the computer industry, having worked as a computer technician, network administrator, trainer, and freelance consultant.

Read Walter’s full bio

Our Writers

Our writers have years of real-world experience using the tech they write about. They have an endless curiosity about technology and a passion for sharing their knowledge with you.

Let’s meet a few of them.

Sydney Butler

Sydney Butler

Twitter: GendoWasRight

South African-based Sydney was writing DOS batch files when he was five years old and messing around with BASIC in kindergarten. He has two decades of experience as a freelance PC technician, an educator, and a lecturer on technology.

Sydney has writing professionally for nearly a decade and has written for technology publications like HowToGeek and 9to5Mac.

Sydney has conducted academic research on social media and persuasion and is currently working on a study that examines the potential link between VR and psychological harm.

Read Sydney’s full bio

Ben Stockton

Ben Stockton

LinkedIn: ben-stockton-9340a01ba

Technology has been in Ben’s blood since he was a kid, getting hooked on the copy of SimCity 2000 that came bundled with his Windows 95 PC. He’s followed every Windows release since, always preferring to build his own PCs.

Before starting as a writer, Ben taught computing in a UK further education college, teaching computing and IT skills to people of all ages. He also taught on apprenticeship programmes, teaching IT skills to UK Military of Defence apprentices.

Ben has written for publications like HowToGeek, Make Use Of, and GroovyPost.

Read Ben’s full bio

Mahesh Makvana

Mahesh Makvana

Twitter: maheshhari
LinkedIn: maheshmakvana

Mahesh loves teaching people how to use technology for their benefit. From writing data to NFC tags to automating tasks to building small yet useful utilities, he has done it all over the last few years.

He thinks everyone should be able to make the most out of their devices and one of the ways he’s trying to make that possible for everyone is by writing how-to guides on various topics.

Mahesh has written for several top publications, including HowToGeek, Make Tech Easier, and Lifehacker.

Read Mahesh’s full bio

Sandy Writtenhouse

Sandy Writtenhouse

Twitter: sandystachowiak
LinkedIn: sandystachowiak

Sandy Writtenhouse is a freelance writer and editor who enjoys writing about technology that makes our work and personal lives easier. She’s been writing for a decade and her work has appeared on How-To Geek, Lifewire, MakeUseOf, iDownloadBlog, and other tech websites.

She wa also the Technical Editor for two published books: “Effective SEO and Content Marketing: The Ultimate Guide for Maximizing Free Web Traffic” by Nicholas Papagiannis and “iPhone Unlocked” by David Pogue.

Sandy holds a Bachelor of Science in Information Technology, graduated Summa Cum Laude, and was a volunteer tutor to her classmates.

Read Sandy’s full bio

Dilum Senevirathne

Dilum Senevirathne

Twitter: dilumsenev
LinkedIn: dilum-senevirathne-freelance-tech-writer

Dilum Senevirathne has been writing about technology, gadgets and video games since 2011. Since then, he’s honed his craft as a writer who puts passion onto the page.

Over the years, Ollie has worked with a variety of clients and built great relationships to create lasting, meaningful content, through all sorts of industries. This includes custom and pro controller manufacturers and a global social media marketing agency.

Dilum holds a Diploma in Management Accounting from CIMA and AICPA. He hails from Sri Lanka.

Read Dilum’s full bio

Elsie Otachi

Elsie Otachi

LinkedIn: elsie-otachi

Elsie is a technology writer and editor with a special focus on Windows, Android, and iOS, as well as working in various roles in different ad agencies.

She was first introduced to computer programming while on campus, sparking her interest in the world of technology.

After graduating from university with a BCom. in Marketing, Elsie explored writing as a way of reaching more people with her new found knowledge. She’s currently pursuing her Masters in Communications and New Media.

Read Elsie’s full bio

Editorial, Ethical, and Fact-Checking Standards

We’re proud of the content we create here at Help Desk Geek. We aim to provide accurate, easy-to-understand material that helps you quickly understand and fix technology issues.

Every article we publish is professionally edited to ensure accuracy, originality, quality, readability, and adherence to a strict set of editorial guidelines we’ve developed for our site. Our writers are experienced in the technology they write about and in writing and teaching about that technology.

To that end, we strive every day to produce content that adheres to the following standards:

  • Accurate: Our content is written and reviewed by experts and goes through multiple rounds of editing to ensure we bring you the most accurate, thorough, and up-to-date information possible.
  • Original: Our articles are written by our writers for our site. We don’t allow AI-generated material or content written by proxies or organizations (such as content farms).
  • Ethical: Our staff acts professionally and fairly towards people and companies mentioned in our articles—no biases allowed.
  • Independent: We make recommendations based on our writers’ expert research and editorial opinion.
    • We do not accept sponsored paid content under any circumstances.
    • When we mention products in our articles, we may link them to a shopping site using an affiliate code that provides us a small payment when readers purchase the item on that e-commerce platform. These affiliate relationships never impact our decision to recommend a product.
    • Advertising content is marked as such.

About the AKIC Network

The AK Internet Consulting (AKIC) media network was created in 2007, and since then, we’ve published thousands of articles and enjoyed hundreds of millions of visitors. AKIC is independently owned and operated by its founder.

AKIC currently houses four digital publications:

  • Online Tech Tips: Founded in 2007, Online Tech Tips was our original publication. It’s dedicated to providing readers with tutorials, news, and reviews related to web tools, streaming, gaming, smart home, and the Android ecosystem.
  • Help Desk Geek: Founded in 2009, Help Desk Geek focuses on troubleshooting tips and guides, particularly on topics like Windows, Linux, Microsoft Office, computer hardware, and networking. We want to provide solutions that help you avoid calling the help desk.
  • Switching to Mac: Founded in 2010, Switching to Mac covers all things Apple-related, including iPhone, iPad, macOS, Apple Watch, Apple TV, and more. We also share troubleshooting tips and how-to guides.
  • The Back Room Tech: Also founded in 2010, The Back Room Tech is geared mainly toward IT Pros. We focus on tech topics like enterprise networking, servers, virtualization, Linux, and cloud computing.

Contact Us

If you have a press inquiry, advertising question, or comment about the site, send an email to our CEO, Aseem Kishore.

If you’re interested in writing for us, check out our hiring page for more information.

You can also engage with us on Twitter, Facebook, LinkedIn, or Instagram.